Privacy Policy

Luminesce Lab Grown Diamonds is a jewellery retailer.

Luminesce Lab Grown Diamonds acknowledges and is committed to protecting your privacy. We will manage personal information in accordance with the Privacy Act 1998 ("the Act").

We will let you know:

• When we collect information about you;
• What Information we collect and hold about you and why we
• collect such information;
• How that information is used by us and the organizations, or types of organisations that the information would usually be disclosed to;
• If the law requires the collection of such information;
• The consequences, if any, of you not disclosing such information;
• That you can access such information and how you can access such information; and
• How you can correct such information if it is not correct.

Collection of personal information

Luminesce Lab Grown Diamonds does not collect personal information unless it is necessary or appropriate for us to carry out our activities as a retailer. We only collect such information by lawful and fair means and in an unobtrusive way. We use this information to provide you with our services and/or products. This information will be managed as follows:

Disclosure of personal information and marketing

We will use and disclose your personal information for the primary purposes of our business as a retailer or a purpose related to our primary purpose such as marketing, where you consent to such disclosure or such disclosure is permitted by the Act. In addition we use such information to market to you products and services offered by Luminesce Lab Grown Diamonds unless you tell us that you do not wish to obtain such marketing material.

Luminesce Lab Grown Diamonds may utilise the services of contractors from time to time for the purposes of marketing and undertaking services as promoted by Luminesce Lab Grown Diamonds. Your personal information will be provided to these businesses for the purposes of ensuring that our services are marketed to you or to enable a service to be provided to you. We will not otherwise provide your personal information to a third party without your approval.

This privacy policy sets out how Luminesce Lab Grown Diamonds uses and protects any information that you give Luminesce Lab Grown Diamonds when you use this website. Luminesce Lab Grown Diamonds is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Luminesce Lab Grown Diamonds may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

When you register to hold an account or become a member of any Luminesce Lab Grown Diamonds brand or program, we may send you commercial electronic messages and tailored advertising if you agree to let us do so. We may send you these messages via various channels and media (including by email, SMS, phone and mail, or via advertising on certain websites and social media), where you have not opted out of receiving such electronic messages from that Luminesce Lab Grown Diamonds brand or program in that channel. 

What we collect

We may collect the following information:

• name
• contact information including email address
• Mobile/Phone number
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

We collect your personal information directly from you when you activate or use our services, interact with us, either in person, over the telephone or electronically (e.g. via websites, apps, social media posts, chats, telephone, emails and/or SMS) or as otherwise permitted by law.

You are always in control of the direct marketing communications which you receive and can opt-out at any time. You can opt-out by following the relevant opt-out or unsubscribe instructions in the relevant communication (such as email or SMS message).  

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, SMS phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@luminescediamonds.com.au

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Luminesce Lab Grown Diamonds PO Box 10040 Gouger Street BC Adelaide, 5000 South Australia.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Facebook data deletion instructions URL

If you wish to have your personal data removed from our system please contact us. According to the Facebook Apps and Websites Platform rules, we have to provide User Data Deletion Callback URL or Data Deletion Instructions URL. If you want to delete your activities for the Luminesce Lab Grown Diamonds website, you can remove them by following the instructions here.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Community Standards 

At Luminesce, we do our best to make our social media pages a positive and resourceful space for our customers to learn about our brand, keep up to date with sales and promotions, leave positive or negative feedback, connect with our customer service team and much more. While transparency is at the core of our social media channels, as an Australian retailer we also have an obligation to ensure all posts (including content from other social media pages) comply with the advertising standards highlighted in the Australian Association of National Advertisers Code of Ethics (code) along with the guidelines implemented by the Australian Consumer and Competition Commission (ACCC). In line with these guidelines, we are required to remove infringing posts and comments, including those that: 

• Do not comply with the law;
• Are misleading or deceptive or likely to deceive in mislead,
• Are recognised as spam, 
• Are discriminatory including on the basis of gender, race, ethnicity, age, sexual preference, religion, disability, mental illness or political belief;  
• Contain violence or use strong, obscene and/or inappropriate language;
• Employ sexual appeal in a manner that is exploitative and degrading of any individual or group of people.