Current Offers
Website Terms and Conditions
Please read these terms and conditions (the 'Terms and Conditions') carefully. By using this site, you agree to be bound by these terms and conditions. These Terms and Conditions govern your use of, and any purchase from, the Luminesce Lab Grown Diamonds site, and constitute an agreement between you and Luminesce Lab Grown Diamonds. Luminesce Lab Grown Diamonds reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications.
If you have any questions, please do not hesitate to contact one of our Jewellery Consultants using the “Contact us” form.
The ticketed price does not imply that the item has been sold at this price; it is Luminesce Lab Grown Diamonds's regular ticketed price for the item when it is not on sale prior to any negotiated discounts. Few or no sales may have occurred at the ticketed price prior to promotion. All sale prices apply while stocks last or until the current campaign finishes and is not valid with any other offer. Some items may be temporarily unavailable due to circumstances beyond our control. Prices correct at time of publishing online, we reserve the right to change prices without prior knowledge notice due to exchange rate fluctuations. We apologise for any inconvenience this may cause. RRP (Recommended Retail Price) is a price suggested by the manufacturer of the product. Standard ring sizes are available in sizes M and Q. Any other size will be resized from these at an additional cost unless stated otherwise.
We do not negotiate prices on our products and all our prices are final. We make every attempt to ensure that our online catalogue is as accurate and complete as possible. In the rare or unlikely event of a pricing error in the price displayed online, the company can cancel orders and refund customers' payment, using the same method as original payment because of the pricing errors (or for any reason). In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs colour and size often vary slightly. Luminesce Lab Grown Diamonds states that carat total weight in all purchases may vary 0.05 carats from stated weight. We use the most accurate scales available for gemstone and pearl measurements, a tolerance of 0.25mm is allowed. For diamond jewellery set with multiple diamonds, we provide the minimum total carat weight for the piece. Colour and clarity grades are expressed as either a minimum or an average depending on the number of diamonds. If stated as a minimum, all diamonds within the piece are at or above the stated quality. If expressed as an average, collectively the quality is equal to or exceeds the grade stated in most cases.
All pendants are shown on display chains which are not included in the price unless stated.
Our online offers can differ from those in-store both in terms of the products being different as well as pricing on the same products being different on occasion. We will offer some items for sale solely online and alternatively some items will only be offered in store.
These Terms and Conditions and your use of this site will be governed by and construed in accordance with the laws of the State of South Australia, applicable to agreements made and to be entirely performed within the State of South Australia. You agree that Luminesce Lab Grown Diamonds may modify these Terms and Conditions and any other policies on our Site at any time and that posting the modified Terms and Conditions or policies on our Site will constitute sufficient notice of such modification.
Termination
Luminesce Lab Grown Diamonds reserves the right to terminate your use of this site and block future access to luminescediamonds.com.au if judged appropriate.
Mobile Terms of Service
Luminesce Lab Grown Diamonds
Last updated: Sept. 7, 2023
The Luminesce Lab Grown Diamonds mobile message service (the "Service") is operated by Luminesce Lab Grown Diamonds (“Luminesce Lab Grown Diamonds”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Luminesce Lab Grown Diamonds’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Luminesce Lab Grown Diamonds through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Luminesce Lab Grown Diamonds. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to Luminesce or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Luminesce Lab Grown Diamonds mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to Luminesce or contact us.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Warranty Statement - 12 Month Guarantee
All jewellery comes with an exclusive 12-month guarantee on quality and workmanship. If you are not completely satisfied with the quality or workmanship of any item we will refund, exchange or repair your purchase at our discretion. Damage resulting from the unfair treatment of jewellery is not covered by this guarantee. Products altered, tempered or repaired by a third party other than Luminesce Lab Grown Diamonds voids this warranty.
Online Purchases Return Policy
You may return any piece of jewellery that has not been worn, scratched, damaged, made to order or altered in any way (including resizing) for a full refund from the 20th of November to January 15. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Please note that our money-back guarantee applies only to online purchases. We do not cover the loss of an item. If you believe you have received a faulty item please contact us immediately to rectify the situation before a loss occurs. We are not liable for costs incurred for repairs via 3rd party repair agents (including reimbursement).
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
If Australia post is not successful in locating your parcel to complete delivery or are unable to return back to sender, no compensation is payable for loss or damage by Luminesce Lab Grown Diamonds.
While we take missing/lost parcels seriously, Luminesce Lab Grown Diamonds are not held liable for parcels that do not arrive to their final destination. If you claim that an order was not received but there is a signature obtained, we will open an investigation with Australia post, please note that orders not received are a case by case scenario and will need to be thoroughly investigated.
Please note this can take up to 10 business days and additional information may be requested to further help the investigation process.
In the rare event that you have not received your order please contact us via phone or contact us.
Visit our Shipping FAQs here.
Orders placed outside of Australia
With regard to orders placed from outside Australia there might be destination taxes. These taxes are the responsibility of the buyer of the product. When you purchase a product from Luminesce Lab Grown Diamonds you only pay for the product (less Taxes in Australia) and shipping charges from Australia. There may be additional charges once the product has left Australia.